Showing posts with label Customer Experience. Show all posts
Showing posts with label Customer Experience. Show all posts

Monday, May 23, 2011

The Future of User Interface & Design Technologies


The future if user interfaces - The way we interact with technologies have evolved a lot over the years. Right from the punch cards, typewriters, prints, to monitors, mouses, keyboard, buttons to all the way to the new track pads, voice recognition, multi touch, hand held, gestures and interfaces designed to make it more easier.

Lot of interaction patterns has been changed from "Smaller Vs Bigger"; "Cursor Vs Non Cursor" ; "Less Text Vs More Images"; "More Design Vs Less Design"; "Single Cursor Vs Multi Cursors"; "Vertical Scroll Vs Horizontal Scroll"; "Fixed Layout Vs Scalable Layout"; "Audio Vs Video"; "Remote Vs Gesture" & so on...
Future of user interface design

View more presentations from ranzeeth.
THE FUTURE OF INTERFACES still evolving & this gives more opportunity for us (UX'ers) to create great experiences.... I have created a presentation which has various types of user interfaces which gives you a flavor of future current / future trends of user interfaces.

I have uploaded this presentation in SlideShare and immediately got a email from SlideShare that this presentation "The future of Interface & Design Technologies" has showcased in SlideShare main Design section as a awesome master piece by SlideShare editorial team. Again after couple of hours got a email from Slide share that this presentation is hot in facebook and they have moved it to Slide Share Home page. This made me more happier, so called customer experience & satisfaction :)

Monday, March 21, 2011

Storytelling for User Experience...Crafting stories for better design


We all tell stories. It's one of the most natural ways to share information, as old as the human race. Stories help us gather and communicate user research, put a human face on analytic data, communicate design ideas, encourage collaboration and innovation, and create a sense of shared history and purpose. 

Whitney Quesenbery and Kevin Brooks have written a book on “Storytelling for User Experience … Crafting stories for better design” This book looks across the full spectrum of user experience design to discover when and how to use stories to improve our products. Whether you are a researcher, designer, analyst or manager, you will find ideas and techniques you can put to use in your practice. 

I had personally met Whitney Quesenbery and Kevin Brooks at Germany and had a good discussion on this. They have give me a good perspective & how imporant creating peronsas with story telling.  Unfortunately, I was staying in the same hotel where Whitney was staying and got some free time in the mornings to discuss & learn more on Story telling User Experience. I personally thank Whitney Quesenbery and Kevin Brooks for sharing knowledge and guiding me. I have taken some notes and made a graphic to share you folks!
Story telling help to share research and design insights in a compelling and effective way. Struggle to communicate the meaning of a large body of data in a way that everyone just "gets" and want to explore a new, innovative idea, and imagine its future.  Storytelling starts with listening. In formal and informal user research, make time for people to tell you their story. You might be surprised at how many great stories (or story fragments) you'll collect if you let them. Just say "Tell me about that" when you hear the start of a juicy story.
Put some stories together and you might have the spark of a design idea. Maybe you call them user stories, or scenarios, but they are all ways of thinking through not just what will happen, but how the characters (users) will react to the experience. And finally, what's a usability test task, except a story for the participant to finish. Make it dramatic or matter-of-fact, but tell a story that launches them into a situation they want to solve or an experience they want to explore.

Get your own copy of Whitney Quesenbery and Kevin Brooks book on “Storytelling for User Experience … Crafting stories for better design” and know more insights, this book is worth investing.

Monday, March 7, 2011

A Larger Than Life Experience (Toyota Vision)


Toyota Vision Wall at 2011 Detroit Auto Show from PUSH Offices on Vimeo.
Detroit Autoshow 2011, Toyota wanted to tell the story of the all-new Toyota Prius in an engaging way that could extend beyond the show floor. In response, Project: WorldWide’s GPJ and Juxt Interactive developed “Toyota Vision” - a large-scale multi-touch screen installation with remarkable content.

The interactive experience consisted of three side-by-side, 82” multi-touch LCD screens, showing the life span of the product experience from the factory, to the showroom, to the street. When visitors touched the screen, a graphic hand interface appeared, indicating options of exploration - visitors could learn about the creation of Toyota products, read product details and hear from owners. Lovely idea and it created great customer experience...
More on Juxt Interactive website...

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